FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Lunafemme. If you don’t see your question listed, feel free to reach out to us at support@lunafemme.store — we’re always happy to help.

How long does shipping take?

We offer FREE worldwide shipping on orders over $100. Once your order is processed (typically within 1–2 business days), delivery times are as follows:

  • Standard Shipping: 8–12 business days

  • Expedited Shipping: 5–8 business days

Please note that delivery times may vary due to holidays, customs processing, or other unforeseen delays.

How can I track my order?

Once your order ships, you will receive a tracking number via email and/or SMS (if you provided a mobile number). Simply click the tracking link to follow your package’s journey.

What is your return policy?

Your satisfaction is important to us! We offer FREE returns on unworn or defective items for all eligible U.S. orders. For detailed return instructions, please visit our Return & Exchange Policy page.

What should I do if I receive a damaged or defective item?

We’re truly sorry for the inconvenience. Please email us at support@lunafemme.store with your order number and clear photos of the issue. Our team will ensure a quick resolution.

Do you ship internationally?

Yes, we ship worldwide! International delivery times are generally 6–12 business days. Please note that customs duties or import taxes, if applicable, are the responsibility of the customer.

Can I change or cancel my order after placing it?

We start processing orders quickly, so changes or cancellations can be difficult after placement. If you need to make modifications, please contact us at support@lunafemme.store as soon as possible, and we’ll do our best to assist.

What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express, Discover

  • PayPal, Apple Pay, Google Pay, Venmo

All transactions are securely processed through our encrypted payment system.

Do you offer gift wrapping or personalized messages?

Yes! You can add gift wrapping and a personalized message to your order during checkout to make your gift extra special.

What should I do if my package is lost or stolen?

If your tracking status shows "delivered" but you haven’t received the package, please first check with neighbors or your local postal office. If it’s still missing, contact us at support@lunafemme.store — we’re here to assist.

How can I contact customer support?

You can reach our support team by emailing support@lunafemme.store. We strive to respond within 24–48 hours.

If you have any other questions, don’t hesitate to get in touch. We’re here to make your Lunafemme experience seamless and joyful from start to finish!