Shipping Policy

Shipping Policy

Effective 2024

At Lunafemme, we offer FREE worldwide shipping on all orders over $100. Please allow 1–2 business days for order processing and fulfillment before dispatch. We are committed to getting your order to you as swiftly as possible!

Estimated Delivery Times

United States

  • Standard Shipping: 8–12 business days

  • Expedited Shipping: 5–8 business days

International Orders

  • Standard Shipping: 8–12 business days

  • Expedited Shipping: 5–8 business days

Please note: Holidays, weather disruptions, or unforeseen global events may impact delivery times.

Pre-orders & Backorders

If your purchase includes pre-ordered or back-ordered items, available items will ship first. The remaining items will be sent as soon as they are restocked. If you receive a partial shipment, rest assured the rest of your order is on its way.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email and/or SMS (if a phone number was provided) containing your tracking number and tracking link. Please allow 1–2 business days after shipping for tracking details to update.

Address Accuracy

Please ensure your shipping address is correct at checkout. As our fulfillment team processes orders quickly, address changes can only be made within a short time frame. If you notice an error, contact us immediately at support@lunafemme.store

Returns

We offer FREE returns on unworn or defective items for all eligible U.S. orders. For detailed instructions on initiating a return, please refer to our Return & Exchange Policy.

Lost or Stolen Packages

Lunafemme is not liable for lost or stolen packages once marked as delivered. If your tracking status shows delivered but you haven’t received the package, please contact the shipping carrier listed on your tracking information.

For further assistance, you’re welcome to reach out to us at support@lunafemme.store

Customs & Import Duties

Some international shipments may be subject to customs or import duties upon arrival. These charges, if applicable, are the responsibility of the customer. We appreciate your understanding and are confident you’ll love your Lunafemme experience.