Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how www.lunafemme.store ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our Site.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in how we handle your data. Any updates will be posted with a revised "Effective Date" at the top of this page. If significant changes affect your privacy rights, we will provide prior notice via the Site, email, or other appropriate channels. Continued use of our services after such updates constitutes your acceptance of the revised Policy.

Information We Collect

We collect personal information when you:

  • Place an order or create an account (e.g., name, address, payment details)

  • Contact our customer support (e.g., phone number, email)

  • Subscribe to newsletters, participate in surveys or promotions

  • Interact with our Site (via cookies, device data, IP address, browsing behavior)

This includes information such as:

  • Name, Address, Telephone number, Date of birth, Email address

  • Payment and transaction details

  • Device type, browser settings, location (IP), and interaction data via cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process orders and deliver products/services

  • Provide customer support

  • Improve and optimize the Site’s performance and user experience

  • Detect and prevent fraud

  • Send relevant marketing communications (with your consent)

  • Comply with legal obligations

Sharing Your Information

We share your personal data with trusted third parties for purposes such as:

  • Order fulfillment and payment processing (e.g., Shopify)

  • Website analytics (e.g., Google Analytics)

  • Advertising services (with your consent for targeted ads)

  • Legal compliance (e.g., responding to lawful requests)

All service providers are required to handle your data securely and are prohibited from using your information for purposes outside the scope of our contracts.

Behavioral Advertising

We use your personal information to offer targeted advertisements based on your browsing activity. You can opt out of targeted ads through:

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart items

  • Analyze site traffic and user behavior

  • Provide a personalized browsing experience

You can manage or disable cookies via your browser settings. However, disabling cookies may affect site functionality.

Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy unless you request deletion. To request data deletion or modification, please contact us at support@lunafemme.store

Your Rights (EEA Residents)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access, correct, or delete your personal data

  • Object to processing based on legitimate interests

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise your rights, please email support@lunafemme.store. Note that some information may be retained for legal or legitimate business purposes.

Security

We take reasonable precautions to protect your personal information. All payment data is encrypted using SSL technology and stored securely. While no system is 100% secure, we follow industry best practices and comply with PCI-DSS requirements.

Do Not Track Signals

Our Site does not respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

Third-Party Websites

Our Site may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

SMS Marketing

If you opt into SMS notifications, we will use your phone number to send order updates, abandoned cart reminders, promotional offers, and review requests. You can unsubscribe from SMS marketing at any time by following the opt-out instructions in our messages.

Contact Us

For questions regarding this Privacy Policy, or to exercise your privacy rights, please contact us at:

📧 support@lunafemme.store

Last Updated: January 1, 2025